Refund policy

Last updated: October 24, 2026

This policy covers purchases made from briansinuk at https://briansinuk.com.

1. Return Period and Eligibility

You can ask to return an item within 30 calendar days of receiving it. Eligible reasons may include an unsuitable size, a change of mind, or an item that arrived damaged, defective, or incorrect.

For a size-related or change-of-mind return, the item must be unworn, unwashed, and unused. It should be in its original condition, with original tags attached and original packaging included where provided. Please provide your order number or another proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from exercising rights available under applicable law.

2. Requesting a Return

Email hello@briansinuk.com with your order number, the item you want to return, and the reason for the request.

For an item that is damaged, defective, or incorrect, please attach photos if reasonably available. We’ll review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before mailing an item so we can confirm the order and coordinate the return shipment.

Return address
briansinuk
159 Nottingham Drive
Willingboro, NJ 08046
United States

3. Return Shipping Costs

We pay return shipping for eligible returns. We don’t charge restocking or return handling fees.

Standard outbound shipping within the United States is free, so there is no original standard shipping charge to subtract from your refund.

4. Inspection and Refunds

We’ll inspect the returned item within 3 business days of receiving it and let you know the result. If we can’t approve the return, we’ll explain the reason.

For an approved return, we’ll start a refund to the original payment method within 15 business days after the returned item reaches us. The refund will cover the amount paid for the accepted returned item, including applicable refundable taxes. Discounts will be accounted for based on the amount you actually paid.

Starting a refund and seeing the funds in your account are separate steps. The time it takes for the refund to appear depends on your bank or payment provider. If it hasn’t appeared after the provider’s stated processing period, contact hello@briansinuk.com and we’ll help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong item, or is missing an item, email hello@briansinuk.com. We’ll investigate and provide an appropriate resolution, such as a replacement or refund. We won’t charge shipping costs to correct an error on our part.

A reasonable check to understand the issue does not reduce any rights you have under applicable law.

6. Exchanges

If you need a different size or item, contact us first. We’ll let you know what options are available and explain the steps before you send anything back.

If an exchange isn’t available, you may request an eligible return and place a new order.

7. Order Cancellations

If you want to cancel an order, contact hello@briansinuk.com as soon as possible. We’ll check whether it can be stopped before dispatch. If it has already shipped, please use the return process described above.

When we confirm a cancellation before dispatch, we’ll start the refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not restrict any rights or remedies available under applicable law.

8. Contact

briansinuk
159 Nottingham Drive
Willingboro, NJ 08046
United States

Email: hello@briansinuk.com
Website: https://briansinuk.com